Privacy Policy

At 8ffb, we are committed to protecting the privacy and security of all our players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond. This Privacy Policy explains what personal data we collect when you use our platform, how we use it, and the steps we take to keep it safe. By accessing or using the 8ffb platform, you confirm that you have read and agreed to this policy. If you do not agree with any part of this policy, please discontinue use of our services.

Our Commitments

What We Stand For

1. Information We Collect

To provide you with a secure and personalised gaming experience, 8ffb collects the following categories of information when you register, play, or interact with our platform:

• Identity information: full name, date of birth, and government-issued identification documents required for account verification (KYC).
• Contact information: email address, phone number, and residential address in Bangladesh.
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit and withdrawal records.
• Technical information: IP address, device type, operating system, browser type, and session data collected automatically when you visit 8ffb.
• Behavioural information: game history, betting patterns, session duration, preferred games, and frequency of play.

We collect this information directly from you (when you fill in forms or contact support), automatically through our platform's technical infrastructure, and from third-party verification partners where applicable.

2. How We Use Your Information

8ffb uses the personal data we collect solely for purposes that are directly connected to delivering, improving, and securing our services. Specifically, your data is used to:

• Create and manage your 8ffb player account and authenticate your identity securely.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Fulfil our responsible gaming obligations — including monitoring play patterns to detect problem gambling behaviour and enforcing the 21+ age restriction.
• Deliver customer support, investigate complaints, and respond to your queries and requests.
• Improve our platform's performance, personalise your gaming experience, and conduct internal analytics to enhance our service offering for Bangladesh players.

3. Legal Basis for Processing

8ffb processes your personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil our obligations under the terms of your account agreement with 8ffb.
• Legitimate interests: fraud prevention, platform security, responsible gaming monitoring, and service improvement where these interests are not overridden by your rights.
• Legal compliance: obligations imposed on us by applicable law, such as anti-money laundering regulations and age verification requirements.
• Consent: where you have given us explicit permission to process your data for a specific purpose, such as receiving promotional communications.

4. Sharing of Information

8ffb does not sell, rent, or trade your personal information to any third party. We may, however, share certain data with trusted partners and service providers solely as required to operate our platform. These include:

• Payment processors and financial institutions (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank) to facilitate deposits and withdrawals.
• Identity verification and KYC providers who assist us in confirming player identity and age in compliance with responsible gaming standards.
• Game and technology providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt who supply the gaming content available on the 8ffb platform.

All third-party partners are required to process your data in accordance with strict confidentiality obligations and are prohibited from using your information for any purpose beyond the specific service they provide to 8ffb.

5. Data Security

8ffb takes the security of your personal data seriously. We employ a combination of technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of your information. Our security infrastructure includes SSL (Secure Socket Layer) encryption across all platform interactions, secure server environments with restricted access controls, regular security audits and penetration testing, and staff training on data handling best practices.

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach affecting your rights and freedoms, 8ffb will notify affected users promptly and take all necessary remedial steps as required.

6. Cookies and Tracking Technologies

8ffb uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data about platform usage. Cookies are small text files placed on your device that allow us to recognise returning visitors, remember preferences, and measure the performance of our services. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including session authentication and security tokens.
• Analytics cookies: help us understand how players navigate 8ffb so we can continuously improve user experience.
• Preference cookies: remember your settings and choices, such as language preferences, to personalise your visits.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the 8ffb platform and your ability to log in or complete transactions.

7. Data Retention

8ffb retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes outlined in this policy. In general, account-related data is retained for a minimum period required by applicable law following account closure, after which it is securely deleted or anonymised.

Financial transaction records are kept for a longer period where required by anti-money laundering regulations. Behavioural data used for analytics is typically anonymised within a shorter timeframe once it has served its analytical purpose.

8. Your Rights

As a user of 8ffb, you have the following rights in relation to your personal data:

• Right of access: request a copy of all personal data 8ffb holds about you.
• Right to rectification: request correction of any inaccurate or incomplete personal data we hold.
• Right to erasure: request deletion of your personal data in circumstances where continued processing is no longer justified.
• Right to restrict processing: request that we limit how we use your data while a complaint or query is being investigated.
• Right to object: object to processing carried out on the basis of legitimate interests or direct marketing purposes.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within 30 days. Please note that some requests may be subject to identity verification to protect your account security.

9. Third-Party Payment Processors

When you make a deposit or request a withdrawal through 8ffb, your payment details are processed by our designated payment partners. These partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — operate under their own privacy policies and data protection frameworks. 8ffb does not store your full payment credentials on our servers; only tokenised or reference data required for transaction reconciliation is retained.

We recommend that you review the privacy policies of each payment provider you use. 8ffb accepts no responsibility for the privacy practices of third-party payment processors beyond the contractual obligations they hold with us.

10. Age Restriction

8ffb is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use our services. If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data. If you believe a minor has provided us with personal information, please contact [email protected] immediately.

11. Changes to This Policy

8ffb reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform. Your continued use of 8ffb after any changes are posted constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. The most current version of this policy is always available at 8ffb.bet/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8ffb handles your personal data, our dedicated support team is available to assist you. We are committed to resolving all privacy-related queries promptly and transparently.